| Definition | Type | Reference |
|---|---|---|
| The degree to which a technology assists an individual in performing his or her portfolio of tasks, more specifically. | Independent/Dependent | Goodhue & Thompson, 1995 |
| Dimensions | Items | Anchors | Cronbach Alpha | Sample Size | Type | Items Included | Reference |
|---|---|---|---|---|---|---|---|
| Quality | 6 | 7 | 0.84 | 605 | Developed | Yes | Goodhue & Thompson, 1995 |
| Locatability | 4 | 7 | 0.75 | 600 | Developed | Yes | Goodhue & Thompson, 1995 |
| Authorisation | 2 | 7 | 0.60 | 588 | Developed | Yes | Goodhue & Thompson, 1995 |
| Compatibility | 3 | 7 | 0.70 | 591 | Developed | Yes | Goodhue & Thompson, 1995 |
| Ease of use/Training | 4 | 7 | 0.74 | 609 | Developed | Yes | Goodhue & Thompson, 1995 |
| Production Timeliness | 2 | 7 | 0.69 | 561 | Developed | Yes | Goodhue & Thompson, 1995 |
| Systems Reliability | 3 | 7 | 0.71 | 604 | Developed | Yes | Goodhue & Thompson, 1995 |
| Relationship with Users | 10 | 7 | 0.88 | 598 | Developed | Yes | Goodhue & Thompson, 1995 |
| Short and updated scale | 3 | 7 | 0.912 | 250 | Adapted | Yes | Zhou, Lu & Wang, 2010 |
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