| Definition | Type | Reference |
|---|---|---|
| Matching of user's expectation with the performance of product/service/technology | Independent/Dependent | Bhattacherjee, 2001 |
| Dimensions | Items | Anchors | Cronbach Alpha | Sample Size | Type | Items Included | Reference |
|---|---|---|---|---|---|---|---|
| 0 | 9 | 7 | 0.675 | 172 | Adapted | Yes | Bhattacherjee, 2001 |
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