Definition | Type | Reference |
---|---|---|
Perceived performance is how the customers evaluate the product/service/technology in terms of quality and perceive its value after purchasing it | Independent | Churchill & Surprenant, 1982 |
Dimensions | Items | Anchors | Cronbach Alpha | Sample Size | Type | Items Included | Reference |
---|---|---|---|---|---|---|---|
0 | 4 | 5 | 0.84 | 207 | Adapted | Yes | Lin, Tsai & Chiu, 2009 |
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